FAQ

What kind of chocolate do you use?

All of our handmade truffles, chocolates, and novelties are made using the finest 100% Callebaut chocolate, imported directly from Belgium.

Do your products contain nuts?

While many of our truffles and chocolates do not have nuts as an ingredient, our peanut brittles and nut clusters do contain nuts. While we strive for separation between our nut-free products, we cannot guarantee that any of our products may not have come in contact with nuts during the supply chain process.

What the difference between milk chocolate and dark chocolate?

Our Milk chocolate contains, as the name suggests, milk products which is sweeter than dark chocolate. Our Dark chocolate contains no milk product and has 55% cocoa. It is semi-sweet, but not bitter. We also have a 77% cocoa bar which is Tanzanian chocolate. The higher the cocoa content, the more bitter the chocolate. 

Can I ship orders as a gift?

Absolutely! Simply enter the name and the address of the recipient on the "Shipping Information" page during checkout.

What is The Nutty Chocolatier's return policy?

If for any reason you have any questions or concerns regarding a purchase you have made, please contact us. We will exchange any unopened products purchased by phone or email.

What are your shipping rates?

Our shipping rate start at $10.00. Please feel free to contact us for more information @ 1-888-631-6666.

What currency are your prices listed in?

All prices are listed in Canadian dollars. Your credit card will be charged in Canadian dollars.

What forms of payment do you accept online?

We accept Visa, Mastercard, American Express and Paypal.

How do I change or cancel an order?

Please phone us right away @ 1-888-631-6666. Office hours are 8am - 4 pm Monday to Friday. We regret that orders cannot be changed or cancelled once they have been shipped.